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FAQs

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How does it work?

• We offer a matchmaking service.
• Sign up and create a profile by simply providing some basic details.
• Sign in to your account and find matches.
• Select one of our packages and instantly connect with members.

How do I register?

• You can register by visiting our website www.muslimvivaah.co.uk, simply click on the register button, provide your details and instantly connect with members.

How will I find matches?

• You can filter through your matches and contact with members instantly.

Do I need to upload my images?

• It is recommended for you to upload your images; however, this is optional, you can also take advantage of the features where you are in control of who sees your images, this can be found under privacy settings on your account.
• You will most likely find matches quicker by uploading your images.

How can your service be contacted?

• You can contact us via email at muslimvivaah@outlook.com or live chat.

Where are you based?

• We are based in the United Kingdom (North West Region), however, we work across the UK and worldwide.

How do I deactivate my account?

• You can delete/deactivate your account by logging in into your account.

Do you have a client from overseas?

• We have clients registered from other parts of the globe, we accept international client, anyone is welcomed to join our service.

Is my information kept private?

• We are committed to keeping your information safe and secure, please refer to our privacy policy.

How are you different from other marriage sites?

• Our Platinum & Exclusive packages offer similar services like another matrimonial website. However, our Bespoke package is unique and offers a personalized matching service traditionally. So, sit back and take advantage of this unique service.

Does my profile get posted publicly?

• Yes, your profile will be visual to all members, however, you can choose to hide your profile and restrict certain members.

How do you know what I like?

• We will work according to your criteria and requirements and communicate with you to understand your likes and dislikes, to help us filter through suitable matches.

Payment, additional fees, and refunds?

• We offer 3 different packages here at Muslimvivaah.
• Exclusive Packages are self-service, both packages have a one-off membership fee.
• Our Bespoke Package is a personalized matchmaking package where a registration fee is required, and an additional payment is required once a match has been found and we have successfully fixed a wedding date.
• We offer 14 days money-back guarantee if you decide not to use our service within the first 14 days of purchasing a membership with Muslimvivaah, we will give you a full refund.

What payment methods are accepted?

• You can pay via PayPal, PayPal Credit, and all major credit and debit cards.

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